Interactive COBOLEnvyr Corporation

ICOBOL Support

Before reporting a problem, check the download area. The lastest revisions will be posted there, as well as the release notes. If you are not already on the latest revision, check for your problem in the release notes. Even if your specific problem is not listed, it is always best to make sure it still occurs with the latest revision, so download it and give it a try.

If all else fails, the best way to report a problem regarding any of our products or documentation (or to make a comment or suggestion, or to just ask a question) is by filling out and submitting the form found below. You may also send us a fax including a detailed description and the means for us to get back in touch with you. If you have a Telephone Support Contract, you may speak to us about your concerns on the telephone.

Telephone Support Contracts and Priority Email Support Contracts are available from sales and will assure a quicker response to your request.

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Now, tell us all about it.
If you are reporting a problem which you believe to be caused by a flaw in our software, please describe the symptoms as completely as possible, including all available error messages and status codes. Describe the conditions required to cause the problem to occur in detail. If applicable, Support can give you instructions to send us samples of code and/or data for us to use to reproduce the problem.

 
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